trendout Store Return & Refund Policy

Return Window

trendout Store welcomes returns made within 30 days from the date your order is delivered. To qualify, every item must be in unused, unopened condition and resalable as originally sold, with all original product tags (where applicable) still attached and the original packaging completely intact. If an item reaches you damaged, defective, or materially different from its description, it remains eligible for return regardless of the return window.

Items that cannot be returned:

• Final sale merchandise (clearly identified as final sale during checkout)
• Personal care, hygiene, and intimate apparel products that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gift cards, and physical gift cards
• Merchandise damaged through customer misuse, improper storage, or failure to follow the product's handling instructions
• Items sent back after the 30-day return window without prior written authorization from trendout Store support

How to Initiate a Return

1. Send an email to our support team at service@trendout.shop including your complete order number, the specific item(s) you want to return, and a short explanation of the reason. If your return concerns damage or a defect, attach clear photographs of the affected items and their packaging to your initial message.
2. Our team will evaluate your request and provide a valid Return Merchandise Authorization (RMA) number within one business day, together with return shipping instructions where applicable.
3. Carefully pack the item(s) being returned so they are protected during transit, and write the issued RMA number clearly and legibly on the outside of the shipping package. Never write directly on the original product packaging.
4. Send the package to the return address stated in your RMA confirmation email, using a shipping method that provides tracking.

Returns that arrive without a valid, active RMA number may be declined upon receipt or may face substantial processing delays. trendout Store cannot be held responsible for return packages that are lost or stolen when shipped without a valid RMA.

Refund Processing

Once trendout Store receives and inspects your returned item, approved refunds are issued to your original payment method within 3–5 business days. When a damage or defect claim is approved (with valid photo proof submitted upfront), the refund is processed within 1–2 business days of claim approval. Your bank or card issuer may require an additional 5–10 business days before the refunded amount appears on your statement, depending on that institution's processing timelines. Original shipping charges are not refundable unless the return results from an error on our side (for example, we shipped an incorrect or damaged item). trendout Store issues all refunds directly to the original payment method used at checkout; store credit is provided only when the customer explicitly requests it at the time of return.

Damaged or Incorrect Items

Should your order arrive damaged, include incorrect items, or differ from its description, please reach out to us within 7 days of delivery with clear photos of the problem, your order number, and the details of the issue. We will arrange a replacement of the correct item or issue a full refund at no additional cost to you, and we will cover all return shipping fees connected with sending back the affected item.

Return Shipping Costs

Unless the item being returned is defective, was damaged in transit, or the issue stems from an error by trendout Store, customers are responsible for all standard return shipping costs. For standard returns, a prepaid return shipping label is available with a $7.95 deduction from your total refund amount. Whenever a return results from a trendout Store error (incorrect items, shipping damage, or items defective on arrival), we bear 100% of the return shipping costs, with no deductions from your refund.